We want you to be happy with VU IPTV. This VU IPTV Refund Policy explains when you are eligible for a refund and how to request one. It forms part of our Terms of Service.
Try before you buy
We want you to be fully satisfied with our service. Before subscribing, we encourage you to use our free trial to confirm that VU IPTV meets your needs, and our support team is on hand to help resolve any technical difficulties in accessing or using your subscription.
Refund eligibility
- Refunds are only available for VU IPTV subscriptions of 6 months or longer in duration.
- Subscriptions shorter than 6 months are not eligible for any refund.
- To request a refund, you must cancel your 6-month-or-longer subscription within 2 days of the original purchase date.
| Plan | Price | Refund available? | Example refund after the 25% fee |
|---|---|---|---|
| 3 Months | $29.99 | Not refundable | None |
| 6 Months | $59.99 | Yes, within 2 days | About $44.99 |
| 1 Year | $89.99 | Yes, within 2 days | About $67.49 |
How to request a refund
If your subscription meets the eligibility criteria above, you can request a refund of your purchase amount, less a 25% processing fee, within 2 days of the transaction. To request a refund:
- Cancel your eligible subscription within 2 days of purchase.
- Contact our support team at support@vu-iptv.com or on WhatsApp, and provide your account details and reason for cancellation.
- Our team will review your request and process any approved refund, less the 25% fee, within 3 to 5 business days.
Situations not eligible for a refund
- Subscriptions shorter than 6 months.
- Requests made more than 2 days after the original purchase date.
- Issues caused by your own internet connection, hardware or third-party apps.
- Refusal to follow reasonable troubleshooting steps from our support team.
- Violations of our Terms of Service, including account sharing or resale.
Processing time
Approved refunds, less the 25% processing fee, are issued to your original payment method within 3 to 5 business days of approval. Depending on your provider, it may take additional time for the funds to appear. Where a payment was made in a currency whose value fluctuates, the refund is returned as the equivalent value at the time of refund.
Chargebacks
Please contact us before opening a dispute with your bank or payment provider, because most issues can be resolved quickly and directly. Accounts with fraudulent chargebacks may be suspended.
Changes to this policy
We may update this VU IPTV Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase.
Contact us
Questions about the VU IPTV Refund Policy or a refund request? Email support@vu-iptv.com or message us on WhatsApp at +44 7475 498002. You can also use our contact page.